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We welcome your comments and questions. Contact us at: fchiberg@aol.com. SHIPPING: Orders will be delivered within 2-4 weeks. The hours of operation are Monday through Friday, 9:00 am to 5:00pm CST. Shipping rates are for 48 states. Delivery outside the 48 states will be higher. We'll contact you with rate before shipping. TAXES: Sales tax of 4.225 % has been added to all orders shipped to the State of Missouri. RETURN POLICY: FAN CAN HAND(R) is happy to accept returns or exchanges within 15 days of receipt of the order. Please enclose the original packing slip with the return, indicating on the reverse side the reason for the return. If you do not have the original packing slip please include your order number. If an order is sent out damaged or defective, we will assume any charges necessary to replace the item. We will issue a call tag to pick up the item, or supply you with an account number to return it while shipping out the replacement. All returns must be shipped to: %EMI 1920-2 Exeter Rd. Germantown, TN 38138 PRIVACY POLICY: The purpose of this statement is to let our customers and visitors know what information we gather and what we do with it. ORDER INFORMATION: We gather only that information that visitors are willing to give. Some of it is required to fill orders (like names, shipping addresses, and phone numbers) or to maintain accounts and some is requested so that we can be of better service (contact information like email addresses and phone numbers, for example). EMAIL: We never sell or give out email addresses. We send email to customers only if it regards a particular order or inquiry. PRIVACY: FAN CAN HAND(R) maintains a strict privacy protocol for all customer information. We don't share, trade or sell other people's personal information. Period. SECURITY: Once you enter the secure server your credit card information is transmitted encrypted. Nobody but us has access to the information once it has been received. US Patent# D543789S Australian Patent# 313577 2005